Terms of
Service
& Client Agreement
By scheduling or receiving services through Elated Home Cleaning and Prima Home Cleaning, you acknowledge and agree to the terms set forth below.
Elated Home Cleaning and Prima Home Cleaning operates as a cleaning referral and coordination service. We connect clients with independent cleaning professionals. We do not perform cleaning services ourselves.
If you have any questions regarding these terms, please contact us and we will be happy to explain them.
Independent Assessment of
Job Scope
& Duration
Any estimated duration or scope of work is an approximation only. The final determination of time required and tasks performed shall be made by the referred cleaning professional in consultation with the Client, based on the condition of the property, its size, layout, and any additional or special requests.
Client Service Agreement
This Client Service Agreement (“Agreement”) is entered into by and between Elated Home Cleaning and Prima Home Cleaning (“Company”) and the individual or entity requesting services (“Client”).
Elated Home Cleaning and Prima Home Cleaning is not the employer of any cleaning professional referred to the Client.
The cleaning professional may be considered an independent contractor or household employee of the Client depending on the nature of the working relationship established. If the Client directs or controls the manner, methods, or means by which the cleaning professional performs their work, the Client may assume employer responsibilities, including payroll taxes, workers’ compensation, or other obligations under applicable law.
For additional guidance, Clients are encouraged to consult the Internal Revenue Service and the Arizona Department of Revenue.
1. Referral Services
Elated Home Cleaning and Prima Home Cleaning screens cleaning professionals prior to referral and verifies eligibility to work when required by law. Elated Home Cleaning and Prima Home Cleaning makes no guarantees regarding outcomes or performance beyond the referral itself.
2. Independent Cleaner Status
Elated Home Cleaning and Prima Home Cleaning does not control, supervise, or direct how cleaning professionals perform their services. Cleaning professionals determine their own methods, techniques, tools, schedules, and manner of work.
The Client acknowledges that Elated Home Cleaning and Prima Home Cleaning is not responsible for withholding taxes, providing insurance, or managing employment obligations related to the cleaning professional.
The Client agrees to indemnify and hold Elated Home Cleaning and Prima Home Cleaning harmless from any claims arising from the Client’s failure to comply with applicable employment or tax laws.
3. Payment Terms
Payment is due at the time of booking unless otherwise agreed in writing. Clients may be required to maintain a valid payment method on file.
Fees charged include the cost of cleaning services and a referral/service coordination fee retained by Elated Home Cleaning and Prima Home Cleaning. The referral fee is based on a predetermined percentage of the service cost and remains applicable for as long as the Client continues to use a referred cleaner through Elated Home Cleaning and Prima Home Cleaning.
4. Direct Hiring Restriction
Clients agree not to directly engage, employ, or arrange services with any cleaning professional introduced through Elated Home Cleaning and Prima Home Cleaning during active services and for eight (8) months following termination of services without notifying Prima Home Cleaning.
If a Client bypasses Elated Home Cleaning and Prima Home Cleaning and directly engages a referred cleaner, the Client agrees to pay Elated Home Cleaning and Prima Home Cleaning a $1,400 referral compensation fee per property.
The parties agree that this amount represents a reasonable estimate of damages incurred by Prima Home Cleaning and is not a penalty.
5. Performance of Services & Liability
Cleaning professionals are solely responsible for the quality and performance of their work. Any concerns regarding service quality, damages, theft, or disputes must be addressed directly with the cleaning professional.
Elated Home Cleaning and Prima Home Cleaning shall not be liable for the actions, omissions, or performance of any referred cleaning professional. The Client agrees to indemnify and hold Elated Home Cleaning and Prima Home Cleaning harmless from all claims, losses, damages, costs, or expenses arising from the services provided by the cleaning professional.
6. Acceptance of Terms
Use of Elated Home Cleaning and Prima Home Cleaning’s services constitutes acceptance of this Agreement, whether or not a physical or electronic signature is provided. Completion of an online booking form constitutes an electronic acceptance of these terms.
7. Termination
Clients may discontinue services or request a replacement cleaner at any time. Elated Home Cleaning and Prima Home Cleaning reserves the right to terminate services immediately if the Client breaches this Agreement.
8. Attorney’s Fees
In the event enforcement of this Agreement is required, the Client agrees to reimburse Elated Home Cleaning and Prima Home Cleaning for reasonable attorney’s fees and related costs.
9. Governing Law & Venue
This Agreement shall be governed by the laws of the State of Arizona, without regard to conflict-of-law principles.
Any dispute arising out of or relating to this Agreement shall be brought exclusively in the state courts located in Maricopa County, Arizona.
10. Electronic Signatures
This Agreement may be accepted via electronic means, including online booking confirmations, which shall be deemed legally binding.
Satisfaction Policy
If you are not satisfied with a cleaning service, Elated Home Cleaning and Prima Home Cleaning will make reasonable efforts to assist by facilitating communication with the cleaning professional or coordinating a replacement when feasible.
All service concerns must be reported within 24 hours of service completion. Elated Home Cleaning and Prima Home Cleaning is not responsible for damage due to pre-existing conditions, improper installation, misuse, or normal wear and tear.
Additional Policies
Vacation Rentals & Property Managers
Elated Home Cleaning and Prima Home Cleaning is not responsible for loss of rental income or guest-caused damages. Our role is limited to referring cleaning professionals.
Arrival Windows
Cleaning professionals typically arrive within a one-hour window. Schedules may be affected by traffic, prior appointments, or unforeseen circumstances.
Heavy Lifting & Safety
Cleaning professionals generally do not move heavy furniture or use tall ladders. Clients should move items in advance if access is required.
Tipping
Tipping is optional and at the Client’s discretion.
Pets & Minors
Clients are responsible for supervising pets and minors during cleaning visits.
Estimates & Pricing
All quotes are estimates based on Client-provided information. If property conditions differ materially, the cleaning professional may offer revised pricing or partial completion.
Payment Authorization
Valid payment information must be on file prior to service. Failure to secure payment may result in cancellation.
Client Responsibilities
Clients agree to provide safe working conditions, necessary utilities, unobstructed access, and to secure valuables prior to service.
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